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714-833-1690

Customer Service:

All You Need

To Know

Shipping

Policy

Free shipping on Most Orders          

We ship through UPS standard ground and USPS for fast and reliable shipping. We even provide free shipping for most orders. (Not including Hawaii, Alaska, and Puerto Rico and international countries) Orders received before 3pm PST are shipped the SAME Day. Please note UPS ground/Standard does not deliver on Saturday, Sunday, or holidays. USPS will not deliver on national holidays and on Sundays.

 

We ship through USPS Express mail for international countries. The reason is that Seller/Buyer/ Tracking company could track tracking number of package although the package is out of Unite State. Please contact us first before purchase and ask for right rate of international shipping.

 

Track Your Package

Once your order has been shipped, you will receive a confirmation email with your tracking number and links to track your order on-line with UPS or USPS. Again, we cannot guarantee UPS/USPS delivery times as the delivery time we receive from UPS and USPS are approximations.Once the package leaves our warehouse and has been scanned into the UPS/USPS tracking system, we will do all we can to ensure that it arrives without unnecessary delay. However, TNT Electron cannot be held responsible for any unforeseen and unavoidable delay while the package is in the care of UPS/USPS. Also, it is the customer's responsibility to provide the correct shipping address. To prevent delay or possibly even extra fees, please provide us with your correct and current address. If there is an address change while the package is on route, we cannot take responsibility if the package is lost or if UPS charges the customer an extra fee.The UPS driver or the USPS delivery person at his or her discretion may choose to leave the package at the door. TNT Electron cannot take responsibility for packages that are damaged, lost, or stolen after it has been delivered. We strongly recommend that the customer track package frequently and that there be someone to receive the package when it arrives.

Refund & Exchange

By any chance, you are not satisfied with the item; we offer a 30 day return policy for replacement items. Customers will be responsible for return shipping. Replacements will be sent and refunds will be issued only after the item has been returned and inspected. You will also need to send a copy of the invoice to help facilitate the return. Returned products, either for refund, exchange or replacement, must be in new condition, original packaging and must include all forms and accessories that were in the originally received package.

 

Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you a fee or reduce your credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons.

 

A Return Merchandise Authorization (RMA) number is required for all product returns. Please contact us to obtain return authorization and we will issue you an RMA number. Return shipments without authorization will refused receipt or shipped back to you at your expense.

 

Return Period

 

  • Items that are damaged or abused by the customer

  • Items that are missing accessories, such as remote controls, cord and cables

  • Etched or otherwise personalized items

  • International Purchases: all purchases made through International Checkout are final. No return or exchanges will be given

 

 

Makerstep reserves the right to deny any return. We reserve the right to charge a fee or a restocking fee 15%(seller is going to full refund what buyer paid for item if we see any problem on the item when we receive it from buyer. However, seller is going to charge 15% restocking fee if the return reason is not about defective issue) for damaged items, items returned with missing compnents, and items returned without any defects.

 

  • After receiving the item, contact seller within: 30 days

  • Refund will be given as: money back or replacement (buyer's choice)

  • Return shipping: Buyer pay return shipping

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Warranty

All of Makerstep products will offer 1 Year warranty. Please contact us.

 

Contact Us

chris@makerstep.com

KJSS Global Inc.

Makerstep

5542 Camp st

Cypress, CA 90630

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